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Shipping / Exchanges / Returns

 

SHIPPING

You can calculate shipping from inside your shopping cart. Just add what you want, go to your cart, and hit the "calculate shipping" button for an exact figure. Below is how we calculate our shipping.


Shipping rates to orders in the U.S
(Rates based on order total)

When the total is less than $37 shipping is $5.95
When the total is greater than or equal to $37 and less than $73 shipping is $9.95
When the total is greater than or equal to $73 and less than $500 shipping is $11.95

 

Shipping rates to orders in Canada
(Rates based on order weight)

When weight is less than 17 ounces shipping is $9.50
When weight is greater than or equal to 17 Ounces and less than 33 Ounces shipping is $15.00
When weight is greater than or equal to 33 Ounces and less than 49 Ounces shipping is $20.00
When weight is greater than or equal to 49 Ounces and less than 65 Ounces shipping is $25.00
When weight is greater than or equal to 65 Ounces and less than 96 Ounces shipping is $35.00
When weight is greater than or equal to 96 Ounces and less than 128 Ounces shipping is $40.00
When weight is greater than or equal to 128 Ounces and less than 160 Ounces shipping is $46.00
When weight is greater than or equal to 160 Ounces and less than 192 Ounces shipping is $51.00
When weight is greater than or equal to 192 Ounces and less than 224 Ounces shipping is $55.00

 

Shipping rate to most countries outside of Canada and the U.S.
(Rates based on order weight)

When weight is less than or equal to 16 ounces shipping is $16.75
When weight is greater than or equal to 17 Ounces and less than 24 Ounces shipping is $20.50
When weight is greater than or equal to 25 Ounces and less than 32 Ounces shipping is $24.50
When weight is greater than or equal to 33 Ounces and less than 40 Ounces shipping is $28.00
When weight is greater than or equal to 41 Ounces and less than 48 Ounces shipping is $32.00
When weight is greater than or equal to 49 Ounces and less than 56 Ounces shipping is $35.25
When weight is greater than or equal to 57 Ounces and less than 64 Ounces shipping is $39.00
When weight is greater than or equal to 65 Ounces and less than 79 Ounces shipping is $48.00
When weight is greater than or equal to 80 Ounces and less than 96 Ounces shipping is $51.00
When weight is greater than or equal to 97 Ounces and less than 112 Ounces shipping is $53.00

 

RETURNS/EXCHANGES

All returns and exchanges must be done in a timely manner. 3 months or more is not timely, and we will NOT be able to return or exchange your item beyond 3 months from the day of purchase.

Mail returns/exchanges to us with your invoice (or at least invoice date and number) and instructions for return/exhange (ie. different style, size). Be sure to provide a phone number or the best email address to contact you if we have questions. If you have received a damaged item please contact us and we will gladly help you out.

It is VERY IMPORTANT that you provide the invoice number or at least the email address you used to purchase the item, and that you include your name, shipping address, and a note with instructions. We like to think we are amazing and provide wowing customer service, but we do not have the ability to read your mind.

**We do not exchange items that have been washed, worn, ARE COVERED IN DOG OR CAT HAIR, or that have overwhelming smells (perfume, oils, etc.) These items are not in saleable condition. We also do NOT exchange or return books, unless they are damaged or defective.** We really mean it about animal hair. While we love animals and live with animals, people with allergies can't wear a shirt that Fluffy slept on.

The customer is responsible for all shipping fees back to Herbivore, and Herbivore will pay the shipping for the new item to be sent. This applies to all first exchanges in the US and Canada, shipping for any additional exchanges on the order are the customers responsibility.

At this time, we cannot cover the costs to re-send items on international orders. Shipping charges will be billed through paypal via a "money request."

Send items to:
Herbivore
1211 SE Stark Street
Portland, OR 97214

503.281.TOFU

If an international order is refused / returned to us, a 10% restock fee will be implemented prior to any refund.

Questions? Please email orders@herbivoreclothing.com


 

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